Terms & Conditions

In these Terms & Conditions, the following definitions apply:

• Recruitment Results: The trading name and candidate attraction solution operated by Verbalife (Pty) Ltd.

• Verbalife (Pty) Ltd: The operating company.

• Client: The business entity ordering the Services.

• Candidate: An individual seeking employment or engagement.

• Candidate Response: A Candidate who actively submits information, expresses interest, applies, responds, or otherwise engages through a Talent Engine™ or related attraction process.

• Talent Engine™: The recruitment technology, candidate attraction, and pre-qualification system configured for the Client.

• Services: The configuration, deployment, and operation of Talent Engines™ and related activities.

• Dashboard / platform: The software interface where Candidate Responses may be accessed.

• Order / Purchase Order: The formal agreement or request for Services.

Recruitment Results provides a recruitment technology and candidate attraction solution through Talent Engines™. Recruitment Results configures and deploys Talent Engines™; may use advertising, employer branding, candidate attraction, pre-qualification, automation, and human follow-up components; and makes Candidate Responses available to the Client. Recruitment Results does not employ Candidates, does not enter into employment agreements, does not make hiring decisions, and does not guarantee that a Candidate will be hired.

The Services provided by Recruitment Results may include:

• configuration and deployment of Talent Engines™

• candidate attraction

• employer branding components

• advertising and digital attraction components

• landing pages, forms, automations, and tracking

• candidate pre-qualification

• dashboards, pipelines, or access to Candidate Responses

• communication tools where applicable

• candidate presentation or routing to the Client

The Services are provided as a best-efforts obligation, not a guaranteed hiring result.

Recruitment Results offers five Talent Engine™ types with indicative operating periods:

• Blue-Collar Talent Engine™: 2 weeks

• Grey-Collar Talent Engine™: 3 weeks

• White-Collar Talent Engine™: 4 weeks

• Silver-Collar Talent Engine™: 5 weeks

• Gold-Collar Talent Engine™: 6 weeks

The applicable Talent Engine™ type, scope, duration, and price are confirmed in the quotation, order form, purchase order, or written agreement. Timelines may be affected by the Client’s responsiveness, role complexity, market conditions, salary competitiveness, location, urgency, employer brand, and the availability of Candidates.

Services are provided at the Client’s request. Payment is due in advance unless otherwise agreed in writing. Recruitment Results may begin configuration after receiving a duly completed and signed purchase order or order confirmation. Talent Engines™ will only be activated or put into production once the corresponding payment has been received and cleared. Payment or signed acceptance confirms acceptance of the quotation, scope, Terms & Conditions, and relevant policies. Execution may begin immediately after order confirmation and/or payment.

If the Client cancels in writing, the following cancellation fees apply:

• 0% cancellation fee for cancellations within 3 days

• 25% cancellation fee for cancellations after 3 days

• 50% cancellation fee for cancellations after 7 days

The cancellation fee is payable within one week of the invoice date.

Because work starts quickly and may involve configuration, strategy, creative work, advertising preparation, data processing, and technical setup, amounts already paid are not refundable except where expressly provided by the Candidate Response Guarantee. No refund is due because the Client does not contact Candidates, does not hire Candidates, rejects Candidates, changes the role, pauses the process, or terminates early.

Where applicable, Recruitment Results may provide a dashboard, CRM, pipeline, or access system. The Client is responsible for handling Candidate data lawfully and securely, and for GDPR compliance when contacting Candidates or exporting Candidate data. Candidate data may only be used for recruitment purposes linked to the relevant Talent Engine™ or agreed assignment. Candidate data may not be sold, reused for unrelated purposes, or shared with third parties outside the agreed recruitment process.

Active dashboard communication may be available for a limited period after the Talent Engine™ operating period, depending on the agreed package. Viewing access may remain available for up to 12 months unless otherwise agreed. Recruitment Results may restrict access after that period, unless legally required otherwise or agreed in writing.

Recruitment Results does not conduct final selection interviews unless expressly agreed. Recruitment Results does not make final suitability decisions, does not hire Candidates on behalf of the Client, and does not guarantee employment placement. The Client is responsible for contacting Candidates, arranging interviews, assessing suitability, making offers, and hiring decisions. The Client’s speed and professionalism in follow-up may affect results.

The Client must:

• provide accurate and complete role information

• provide required approvals in a timely manner

• provide salary, location, working conditions, profile requirements, and role details

• ensure vacancy information is lawful and non-discriminatory

• respond to Candidates professionally and promptly

• comply with applicable employment, privacy, and anti-discrimination laws

• not misuse Candidate data

A Candidate Response is a Candidate who actively submits information, expresses interest, applies, responds, or otherwise engages through a Talent Engine™ or related attraction/booking/application process.

A Candidate Response is not a guaranteed hire. A Candidate Response is not a guaranteed interview. A Candidate Response is not a guarantee of final suitability. Recruitment Results is not responsible if a Candidate later becomes unavailable, unresponsive, unsuitable, or declines an opportunity.

The Client is responsible for content, job information, company information, logos, images, and materials provided to Recruitment Results. The Client confirms it has the right to use and provide such content. The Client must not provide unlawful, discriminatory, misleading, harmful, defamatory, infringing, or inappropriate content. Recruitment Results may adapt provided content for recruitment attraction, employer branding, and Talent Engine™ configuration.

Recruitment Results retains ownership of its systems, methods, Talent Engine™ structures, software, workflows, automations, texts, visuals, templates, recruitment technology, know-how, processes, and materials unless otherwise agreed in writing. The Client receives only the limited right to use outputs or access Candidate Responses for the agreed recruitment purpose. No intellectual property is transferred unless expressly agreed in writing.

If an account or dashboard access is provided, the Client is responsible for keeping credentials confidential. The Client must notify Recruitment Results of unauthorised use. Recruitment Results may suspend access if there is misuse, security risk, non-payment, or breach of the Terms.

Recruitment Results provides a best-efforts obligation, not a results obligation. Recruitment Results does not guarantee the hiring of a Candidate. Recruitment Results does not guarantee Candidate suitability, qualifications, availability, motivation, salary acceptance, cultural fit, personal chemistry, or long-term retention. Recruitment Results is not liable for Client decisions, Candidate decisions, lack of follow-up, interview outcomes, or employment outcomes. Liability is limited to the amount paid by the Client for the relevant Talent Engine™ or Service. Recruitment Results is not liable for indirect, special, incidental, consequential, or loss-of-profit damages.

Recruitment Results guarantees the generation of Candidate Responses through the relevant Talent Engine™, not the establishment of an employment agreement, placement, or successful match.

If no Candidate Responses are generated through the Talent Engine™ during the agreed Talent Engine™ operating period, the Client may be entitled to a refund, credit, or remedial action, subject to the conditions in this article.

The guarantee expressly does not cover Candidate suitability, Candidate qualifications, Candidate availability, Candidate motivation, Candidate experience level, personal connection or chemistry, culture fit, salary acceptance, successful filling of the vacancy, establishment of an employment relationship, or retention after hiring. Assessment, interviews, offers, and hiring decisions remain entirely the Client’s responsibility.

The guarantee only applies if:

• the Client provides all required information in a complete and timely manner

• the role has been assessed by Recruitment Results as realistic and feasible before activation

• the Client approves required content, targeting, or materials in a timely manner

• the Talent Engine™ has run for the full agreed operating period

• the agreed budget, scope, and Talent Engine™ level have been respected

• the Client has not materially changed the role, salary, location, requirements, or conditions during the operating period

• the Client follows up Candidate Responses in a timely and professional manner

• the Client does not prematurely terminate, pause, or obstruct the Talent Engine™

The guarantee lapses if:

• one or more Candidate Responses have been generated

• the Client rejects Candidates for subjective reasons such as personal preference, chemistry, or culture fit

• the Client fails to contact Candidates or does so too late

• the Client does not follow up substantively

• the Client changes the role or requirements during the process

• the Client provides incomplete or inaccurate information

• the vacancy is unrealistic, underpaid, poorly located, or materially unattractive compared with the market

• the Client terminates the Talent Engine™ early

• the Client delays approvals or access needed for the Services

Any refund applies only to the relevant Talent Engine™ service fee actually paid, and excludes external advertising spend, third-party media costs, non-recoverable technical costs, setup/configuration already performed, data processing costs, and additional work outside the original scope. Recruitment Results may, where appropriate, offer an extension, reactivation, credit, or alternative remedial action instead of a refund, unless otherwise required by law or explicitly agreed in writing.

Services are provided “as is” and “as available”. Recruitment Results does not warrant uninterrupted platform access, error-free systems, or uninterrupted third-party services. Recruitment outcomes depend on market conditions, role attractiveness, salary, location, timing, competition, employer brand, and Client follow-up.

The Client indemnifies Recruitment Results against claims arising from Client-provided content, Client misuse of Candidate data, breach of privacy, employment, or anti-discrimination law, Client communication with Candidates, Client hiring decisions, or breach of these Terms.

Recruitment Results may suspend or terminate Services, accounts, or access if the Client breaches the Terms, payment is not received, there is misuse, unlawful conduct occurs, Candidate data is misused, or Recruitment Results’ systems, reputation, or legal position are put at risk.

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to conflict of law principles. Disputes shall be submitted to the competent courts having jurisdiction under the applicable governing law, unless mandatory law provides otherwise.

Recruitment Results is operated by Verbalife (Pty) Ltd, registered in South Africa under registration number 2016/028758/07, and registered in France as a foreign firm under SIRET number 88358256100014.